Juli Romero

If you ordered a Brandtrack Box and haven't received it yet, you can check the shipping status from the notifications we send via email.Below, we explain how to check the status of your order. How ...

Currently, Brandtrack does not have a direct integration with SONOS.However, you can use AirPlay as an alternative to play audio from the Brandtrack Box on your SONOS speaker, as long as you use a ...

A Schedule allows you to program which playlists will play at different times and days of the week.With this tool, you can automate the music in your zones and tailor the experience according to th...

 In Brandtrack, a single account can have multiple users with access to the management panel.This allows different people to manage the music, manage Zones, review billing, or supervise operations ...

For the music configured in MyBrandtrack to play in your physical space, it is necessary to install the Brandtrack Player App on the device that will be connected to the audio system.This applicati...

Yes, with Brandtrack you can play different music in different areas of your store or location using zones.A zone is an independent playback point. Each zone uses a device with the Brandtrack Playe...

You can combine two playlists within the same schedule using the mixing feature when creating a Schedule.The system allows selecting two playlists for the same time slot, automatically generating a...

To play music with Brandtrack in your store, you must first install the Brandtrack Player App on a device (tablet, phone, or computer).That device will be the one that outputs the audio.You then si...

Smart Playlists are intelligent playlists that automatically adapt the music in your business in real time according to external data and connected integrations.Unlike a traditional playlist, they ...

If the music is not playing at your Location, it is usually because the Zone has no content assigned.In Brandtrack, a Zone is the specific space within a Location where music is played (for example...