Juli Romero

If the custom playlist created by the music team does not fully meet your needs, or you simply want to update its content, you can request a modification.The music team will review your request and...

For your Zones to start playing music, you must first assign content from the management panel.You can assign: A playlist directly. A Schedule with time programming. Or do it through a Group. If yo...

When you register on MyBrandtrack, your account already includes a Zone, a Group, and a Calendar configured automatically.Therefore, to start playing music in your store, you only need to install t...

To link a new screen to your Digital Signage account, you must use the pairing code displayed on your Box.This process connects the physical screen with your management panel. Before you startYou m...

To ensure the proper functioning of your Brandtrack Box and avoid interruptions in the music, it is important to follow some basic care recommendations. These practices help prolong the equipment's...

If the Brandtrack Player App shows the status “Silence”, it means that at that moment there is no musical content scheduled to play in the Zone.This usually happens when no music is assigned or whe...

The Schedule allows you to program which playlist plays at each time of day and on which days of the week.With this tool, you can create a musical experience consistent with the atmosphere and cust...

A Group allows you to assign music and announcements to multiple zones at the same time.Instead of configuring each zone individually, you can group them and apply the same schedule in one step.Thi...

A Group allows you to assign music and announcements to multiple zones at the same time.Instead of configuring each zone individually, you can group them and apply the same schedule in one step.Thi...

If you ordered a Brandtrack Box and haven't received it yet, you can check the shipping status from the notifications we send via email.Below, we explain how to check the status of your order. How ...