Connections needed for your Brandtrack Box to work properly.

For your Brandtrack Box to play music correctly and be managed remotely, your network must allow access to certain domains and ports.

If any of these accesses are blocked by a firewall or network restrictions, playback interruptions may occur.

Connection for the playback application

The application installed on the Box needs to connect to the following domains:

• api.brandtrack.fm

• ads.brandtrack.fm

• music.brandtrack.fm

• music2.brandtrack.fm

• music.brandtrack.net

• media.brandtrack.fm

• help.brandtrack.fm

Required ports

• TCP 443 (HTTPS)

• TCP 80 (HTTP)

Important:
Make sure your network allows outgoing connections to these domains through the indicated ports.

Device Manager (MDM)

Brandtrack has a Mobile Device Manager (MDM) that allows:

• Managing the Boxes.

• Installing updates.

• Applying performance improvements (fixes).

For it to work properly, access is required to:

URL:

• dm.brandtrack.fm

Required ports

• TCP 443

• TCP/UDP 31000

Time zone update

For the Box to correctly synchronize the time zone, the NTP service must be enabled on the internet output.

Required port

• UDP 123

If this port is blocked, the device time may become unsynchronized.

Remote access (TeamViewer)

Brandtrack uses TeamViewer for support and remote access to the Boxes when necessary.

For it to work properly, the following ports must be open:

• TCP/UDP 5938

• TCP 443

• TCP 80

All connections use IPs with PTR records that resolve to *.teamviewer.com.

Important notes

• All connections are outgoing.

• It is not necessary to open incoming ports on the network.

• If your network has restrictive policies, share this information with your IT team.