Recommended Internet for Better Performance

In this article we explain what type of internet connection the Brandtrack Box needs to work correctly.

The Box needs a stable connection to download and update the music schedule assigned from MyBrandtrack. An unstable connection can cause interruptions, delays in content updates, or intermittent disconnections.

Why is a good connection important?

The Box connects periodically to Brandtrack servers to:

Download music schedules.
Update configurations.
Sync changes made in MyBrandtrack.
Report operating status.

Recommended speed

Minimum speed: 5 Mbps download.
Recommended speed: 10 Mbps or higher.
Stable connection with no micro-interruptions.

Stability is more important than the maximum contracted speed.

Recommended connection type

Connection via Ethernet cable (preferred).
Fixed network connection (fiber or broadband).
Avoid unstable WiFi networks or networks with weak signal.
Avoid shared mobile networks (hotspots).

Network stability

To ensure continuous playback:

The network must not require authentication via a captive portal.
It must not block outgoing connections to external servers.
It must not have restrictive filters that prevent the device from communicating.

In corporate environments, the IT team may need to configure exceptions.

Approximate data usage

Consumption varies depending on the assigned schedule. The Box downloads content and plays it locally, so it does not require constant bandwidth to play music.

Additional recommendations

Avoid sharing the network with devices that saturate the bandwidth.
Do not connect the Box to public networks.
Keep the router updated.
Restart the router after prolonged outages.

When to check the connection

Check the network if:

The Box is not updating the schedule.
Frequent disconnections appear.
The device does not reflect changes made in MyBrandtrack.
Recurring interruptions are detected during operation.

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