The Brandtrack Box requires a stable internet connection to download and update the assigned music programming from the platform.
An unstable connection can cause interruptions, delays in content updates, or intermittent disconnections.
This article details the recommended requirements to ensure optimal operation.
Why is a good connection important?
The Brandtrack Box periodically connects to Brandtrack servers to:
Download music programming.
Update configurations.
Synchronize changes made in MyBrandtrack.
Report operational status.
A poor connection can affect these tasks.
Recommended speed
The Box's data usage is low, but it is recommended:
Minimum speed: 5 Mbps download.
Recommended speed: 10 Mbps or higher.
Stable connection without micro-interruptions.
Stability is more important than the maximum contracted speed.
Recommended connection type
It is recommended:
Connection via Ethernet cable (preferred).
Connection to fixed network (fiber or broadband).
Avoid unstable WiFi networks or weak signals.
Avoid shared mobile networks (hotspots).
Network stability
To ensure continuous playback:
The network must not require authentication via captive portal.
It must not block outgoing connections to external servers.
It must not have restrictive filters that prevent the device's communication.
In corporate environments, the IT department may need to configure exceptions.
Approximate data usage
Usage varies depending on the assigned programming, but on average:
Monthly usage is low compared to traditional streaming services.
The Box downloads content and plays it locally.
It does not require constant bandwidth to play music.
Additional recommendations
Avoid sharing the network with devices that saturate bandwidth.
Do not connect the Box to public networks.
Keep the router updated.
Restart the router after prolonged outages.
When to check the connection?
It is recommended to check the network if:
The Box does not update programming.
Frequent disconnections occur.
The device does not reflect changes made on the platform.
Recurring interruptions in operation are detected.
In these cases, first verify internet stability before taking other actions.
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