Service Suspension and Termination Policies

If you need to deactivate a player, temporarily suspend the service, or request the complete termination of Brandtrack, it is important to consider the billing conditions and advance notice periods. This article explains the requirements and considerations before making a request.

Before You Start

Before requesting a termination or suspension, consider the following:

• Brandtrack bills the service monthly in advance.

• Requests must be made at least 15 days in advance.

• Conditions may vary depending on the contract signed with Brandtrack.

Requesting the Termination of a Player or the Service

When requesting the termination of a license or the entire service, the following conditions apply:

1. The request must be made at least 15 days in advance.

2. The month in which the termination is requested will be billed in full, and the service will remain active until the last day of that month.

3. If the termination is scheduled for future months, the full month billing logic will also apply.

4. If your payment frequency is quarterly, semiannual, or annual, no credit note will be issued for the unused period.

5. If you use Brandtrack Boxes on loan, the equipment must:

   • Be made available to Brandtrack

   • Be available at your company's headquarters

   • Within a maximum period of 10 calendar days from the termination request

It is important to review your contract, which specifies the applicable penalties if the equipment is not returned within the established timeframe or if improper use is detected.

Requesting the Suspension of a Player or the Service

If you need to temporarily pause the service, the following conditions apply:

1. The request must be made at least 15 days in advance.

2. The month in which the suspension is requested will be billed in full, because the service is billed monthly in advance.

3. If the suspension is scheduled for future months, the full month billing logic will also apply.

4. If your payment frequency is quarterly, semiannual, or annual, no credit note will be issued for the unused period.

5. You can request an automatic reactivation date for the player.

If the scheduled reactivation date changes, the client must notify Brandtrack at least 48 hours in advance to make the necessary system adjustments.

Important

The specific service conditions may vary depending on the contract signed with Brandtrack. We recommend reviewing your contract to understand the terms applicable to your account.