Upload Your Content

In Brandtrack, you can upload files to use in campaigns, content, or playlists.

This article explains how to properly upload files and which formats and sizes are allowed.

Before you start

Make sure the file:

• Does not exceed the allowed size limit.

• Is in a compatible format.

• Has the correct file name.

Steps to upload files

1. Go to the Files / Assets tab within the platform.

2. Click on Upload files.

3. Select one of the following options:

   • Drag and drop files.

   • Import from your computer.

   • Manually browse for the file on your device.

4. Wait for the upload process to finish before closing the window.

Compatible file types

You can upload the following formats:

Images

• JPG

• PNG

• BMP

• GIF

Videos

• AVI

• MP4

Documents

• PDF

• DOC

• DOCX

Presentations and spreadsheets

• PPTX

• XLS

• XLSX

OpenOffice files

• All formats compatible with OpenOffice

Online content

• Google Docs

• Google Sheets

• Google Slides

• YouTube

• Instagram

• Twitter

Important

• The maximum size per individual file is 1 GB.

• The total limit for playlists is 2 GB.

• If you need to upload a file that exceeds these limits, contact support@brandtrack.fm for assistance.

Troubleshooting

If the file does not upload:

• Verify that the format is compatible.

• Confirm it does not exceed the size limit.

• Check the stability of your internet connection.

If the problem persists, contact the support team.