In Brandtrack, you can upload files to use in campaigns, content, or playlists.
This article explains how to properly upload files and which formats and sizes are allowed.
Before you start
Make sure the file:
Does not exceed the allowed size limit.
Is in a compatible format.
Has the correct file name.
Steps to upload files
Go to the Files / Assets tab within the platform.
Click on Upload files.
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Select one of the following options:
Drag and drop files.
Import from your computer.
Manually browse for the file on your device.
Wait for the upload process to finish before closing the window.
Compatible file types
You can upload the following formats:
Images
JPG
PNG
BMP
GIF
Videos
AVI
MP4
Documents
PDF
DOC
DOCX
Presentations and spreadsheets
PPTX
XLS
XLSX
OpenOffice files
All formats compatible with OpenOffice
Online content
Google Docs
Google Sheets
Google Slides
YouTube
Instagram
Twitter
Important
The maximum size per individual file is 1 GB.
The total limit for playlists is 2 GB.
If you need to upload a file that exceeds these limits, contact support@brandtrack.fm for assistance.
Troubleshooting
If the file does not upload:
Verify that the format is compatible.
Confirm it does not exceed the size limit.
Check the stability of your internet connection.
If the problem persists, contact the support team.
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