Service suspension and termination policies

In this article we explain the conditions for canceling a zone, temporarily suspending the service, or requesting the total cancellation of Brandtrack.

Before you start

• Brandtrack bills the service one month in advance.
• Requests must be made at least 30 days in advance.
• Conditions may vary according to the contract signed with Brandtrack.

Requesting the cancellation of a zone or the service

When requesting the cancellation of a zone or the entire service, the following conditions apply:

1. The request must be made at least 30 days in advance.
2. The month in which the cancellation is requested will be billed in full. The service will remain active until the last day of that month.
3. If the cancellation is scheduled for future months, the full-month billing logic will also apply.
4. If your payment frequency is quarterly, semi-annual, or annual, no credit note will be issued for the unused period.
5. If you use Brandtrack Boxes on loan, the devices must:
   • Be made available to Brandtrack.
   • Be available at your company's main office.
   • Be returned within a maximum of 10 calendar days from the cancellation request.

It is important to review your contract, which specifies the penalties applicable if the devices are not returned within the established period or if improper use is detected.

Requesting the suspension of a zone or the service

If you need to temporarily pause the service, the following conditions apply:

1. The request must be made at least 30 days in advance.
2. The month in which the suspension is requested will be billed in full, since the service is billed one month in advance.
3. If the suspension is scheduled for future months, the full-month billing logic will also apply.
4. If your payment frequency is quarterly, semi-annual, or annual, no credit note will be issued for the unused period.
5. You can request an automatic reactivation date for the zone.

If the scheduled reactivation date changes, you must notify Brandtrack at least 48 hours in advance to make the necessary adjustments in the system.

Important

The specific service conditions may vary according to the contract signed with Brandtrack. The deadlines indicated in this article are standard, but your contract may have different conditions. We recommend reviewing it or consulting with our team at support@brandtrack.fm if you have any questions.

Related articles

• Plans
• How to add a card as a payment method
• What is a zone?