What happens if you have an overdue payment? (Late payment process)

In this article we explain what happens if you have an overdue payment in your Brandtrack account.

If your account has a pending payment, the service may be suspended at any time, interrupting music playback in all your zones. To avoid interruptions, we recommend settling the payment as soon as possible.

How to settle a debt

You have two options to resolve your situation:

• From MyBrandtrack: log in to MyBrandtrack, go to the Billing section and make the payment from there. If you pay by bank transfer, you can upload your payment proof directly from the platform following the steps in How to upload a payment proof in MyBrandtrack.
• Contacting support: write to support@brandtrack.fm and our team will help you manage the payment.

Once the debt is settled, the service will be reactivated and music will start playing in your zones again.

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