My app says “Silence”

If the Brandtrack Player App shows the status “Silence”, it means that at that moment there is no musical content scheduled to play in the Zone.

This usually happens when no music is assigned or when the Schedule has time slots without configured playlists.

Possible causes

1. The Zone has no content assigned

Check that the Zone has:

• A playlist assigned directly, or

• An active Schedule (Calendar).

If there is no linked content, the app will remain silent.

2. The Schedule has blocks without music

It is possible that the Schedule does not cover 24 hours of the day.

If there is a timeslot without an assigned playlist, during that period the app will show “Silence.”

How to check it

1. Log in to MyBrandtrack.

2. Go to the Zones section and confirm that it has content assigned.

3. If it uses a Schedule, check that all times are correctly configured.

4. Save changes if you make any modifications.

    

What to do if the problem persists

• Make sure the app is open and connected to the internet.

• Verify again that the Zone has music assigned.

If after checking these points the problem continues, contact support at support@brandtrack.fm, indicating:

• Account name.

• Name of the affected Zone.