My app says “Silence”

In this article we explain what the "Silence" status means in Brandtrack Player and how to fix it.

If Brandtrack Player shows "Silence", it means there is no music content scheduled to play in the zone at that moment.

Possible causes

1. The zone has no content assigned

Check that the zone has a playlist assigned directly or an active schedule. Without linked content, the app will remain silent.

If this is the case, we recommend reading the following article: How to assign content to your zones.

2. The schedule has time slots without music

The schedule may not cover all 24 hours of the day. If there is a time slot without an assigned playlist, the app will show "Silence" during that period.

How to check

1. Log in to MyBrandtrack.
2. Open the Zones section and confirm the zone has content assigned.
3. If it uses a schedule, check that all time slots are correctly configured.
4. Save any changes you make.

If the issue persists, make sure the app is open and connected to the internet. If the problem continues after checking these points, contact support at support@brandtrack.fm indicating the account name and the affected zone name.

Related articles

• What is Brandtrack Player?
• How to assign content to your zones
• My music is not playing