How to verify that my box is working.

In this article we explain how to verify that your Brandtrack Box is working correctly.

The Brandtrack Box is designed to play music continuously. Even if the internet connection is momentarily interrupted, the device keeps playing the previously downloaded content. However, it needs internet to receive content updates, sync changes from the panel, and allow remote access from the support team.

1. Check the time on the display

Look at the Box display and confirm that the time is correct.

• If the time is synced, the device has an internet connection.
• If the time is incorrect, there may be a network issue.

The time is the main connectivity indicator.

2. Check the device light

Check the LED indicator on the Box:

• The light should be solid blue.
• It should not flash constantly.

A stable blue light indicates the device is operational.

If the Box is silent

A silent Box does not necessarily mean there is a technical problem. Before taking any action, check the following:

• The zone may not have content assigned. In that case, the Box has nothing to play.
• The zone may have a schedule assigned with a timeslot that has no playlist configured. During that period, the Box will play silence until the next timeslot begins.

If you confirm that the zone has content assigned and the schedule is correctly configured, and the Box is still silent, there may be a configuration or connection issue.

If the Box is not playing music due to a technical issue

Try a reconnection by following these steps:

1. Disconnect the Box from all cables.
2. Connect the network cable (Ethernet) first.
3. Then connect the power adapter.
4. Finally, connect the audio auxiliary cable.
5. Wait a few minutes for the Box to pick up signal.
6. Check if the display shows the correct time.

If the time syncs and the light stays solid blue, the device should start playing.

If the issue persists, contact support at support@brandtrack.fm indicating the account name, the box number (found on the white label on the bottom) and the type of connection used (DHCP, static IP, or WiFi).

Related articles

• What is the Brandtrack Box?
• How to install my box
• Care tips for your box