How to verify that my box is working.

The Brandtrack Box is designed to play music continuously.

Even if the internet connection is momentarily interrupted, the device will continue playing the previously downloaded content.
However, an internet connection is necessary for:

• Receiving content updates.

• Synchronizing changes made on the panel.

• Allowing remote access by the support team.

Below, we show you how to verify that the Box is working properly.


1. Check the time

Look at the Box display and confirm that the time is correct.

• If the time is synchronized, the device has an internet connection.

• If the time is incorrect, there may be a network problem.

The time is the main indicator of connectivity.


2. Check the device light

Check the Box's indicator light:

• The light should be solid blue.

• It should not blink constantly.

A steady blue light indicates that the device is operational.


Important about playback

The Box should always be playing music.

This is because the content is downloaded and stored locally on the device.
Therefore:

• It can play even if it momentarily does not have internet.

• It needs internet to update content and allow remote support.

If the Box is silent, there is probably a configuration or connection problem.


If the Box does not play music

Try reconnecting by following these steps:

1. Disconnect the Box from all connectors.

2. First connect the network cable (Ethernet).

3. Then connect the power charger.

4. Finally, connect the auxiliary audio cable.

5. Wait a few minutes until the Box gets signal.

6. Check if the display shows the correct time.

If the time synchronizes and the light stays solid blue, the device should start playing.

If the problem persists

If after these steps the Box still does not work, contact support at support@brandtrack.fm, indicating:

• Account name.

• Zone name.

• Type of connection used (DHCP, static IP, or WiFi).