In this article we explain how to check the status of your order if you requested a Brandtrack Box and have not received it yet.
Once your order is processed, you will receive emails from support@brandtrack.fm with updates on the shipping status.
How to check the shipping status
You will receive three emails during the process, with the following subjects:
- Your order was received correctly — confirmation that the order entered the system.
- Your order is being processed — the team is preparing the shipment.
- Your order has been shipped — this is the most important email. It contains the DHL tracking number so you can track your shipment in real time.
We recommend:
- Checking your inbox.
- Checking your spam or junk mail folder.
- Confirming that the email registered in your account is correct.
Can't find shipping information?
If you did not receive the emails or cannot see the status of your order, contact our support team at support@brandtrack.fm including:
- Account name.
- Company or location name.
- Approximate date you placed the order.
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