I ordered a box and it hasn't arrived yet.

If you ordered a Brandtrack Box and haven't received it yet, you can check the shipping status from the notifications we send via email.

Below, we explain how to check the status of your order.

How to check the shipping status?

Once your order is processed, you will receive emails with updates about:

• Order confirmation.

• Shipping preparation.

• Dispatch information.

• Transport status (when applicable).

We recommend:

• Checking your inbox.

• Checking your spam or junk mail folder.

• Confirming that the email is correctly associated with your account.

Can't find shipping information?

If you haven't received emails or cannot view the status of your order, please contact our support team.

It is important that you include:

• Account name.

• Company or store name.

• Approximate date when you placed the order.

You can contact us at support@brandtrack.fm.