In this article we explain how to set up connection alerts for your zones in MyBrandtrack.
Alerts notify you by email when a zone has been disconnected for a certain period of time, so you can take action without having to manually check the platform.
How to access alerts
Log in to MyBrandtrack, open the Zones section and click the bell icon in the top right corner.
Disconnected zones alert — Location manager
Sends an automatic email when monitored zones have been disconnected for a certain period of time. When enabled, you can configure:
- Alert time: choose whether you want to receive the alert after 48 or 72 hours disconnected.
- Weekly reminder: optionally activate a reminder sent every Friday if zones are still disconnected.
- Recipients: the manager of each location receives the email automatically. You can add additional email addresses for other team members.
- Monitored zones: choose whether you want to monitor all zones or only specific ones.
Weekly disconnection alert — Brand manager
Sends an email every Friday with a summary of zones that have been disconnected for some time. If all zones are connected on Friday, no email is sent. When enabled, you can configure:
- Recipients: add the email addresses that should receive the weekly summary.
- Monitored zones: choose whether you want to monitor all zones or only specific ones.
Once the alerts are configured, press "Save" to apply the changes.
Important: you can configure both alerts simultaneously.
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