How to reconnect your box

In this article we explain how to reset the connection of your zones depending on the device you use.

Zones with Brandtrack Box

1. Disconnect the Box from all cables.
2. Reconnect in this order: first the network cable, then the power adapter, and finally the audio cable.
3. Wait 5 minutes for the Box to pick up signal.
4. Check that the correct time appears on the display. That indicates the device is working.

Zones with Brandtrack Player App

1. Make sure Brandtrack Player App is open on the device.
2. Verify that the device has a stable internet connection.

If the app is open and the connection is stable but the zone is still showing as offline in MyBrandtrack, you may have entered the 6-digit code from a different zone. To verify:

1. Open Brandtrack Player App on the device.
2. Go to the app menu.

3. Check that the zone ID shown in the menu matches the ID of the zone you are monitoring in MyBrandtrack.

If the issue persists, contact our support team at support@brandtrack.fm.

Related articles

• What is the Brandtrack Box?
• What is Brandtrack Player App?
• My music is not playing