What to do if your Brandtrack Box arrived damaged

In this article we explain what to do if you received your Brandtrack Box with any damage.

Before contacting support, we ask that you verify that the Box is effectively not working. You can do this by following the steps in the article How to verify that my box is working.

Did you confirm the Box is damaged?

If after verifying the Box you confirm it arrived damaged, contact our support team at support@brandtrack.fm including:

• Account name.
• Box number (white label on the bottom of the device, format BOX-XXXXX).
• Description of the damage.
• Photos of the damaged device.

Our team will evaluate the case and coordinate the shipment of a replacement.

Related articles

• How to verify that my box is working
• What is the Brandtrack Box?
• How to install my box