In this article we explain how to request a Brandtrack Box and track your shipment.
There are two ways to request a Brandtrack Box:
Option 1: When creating a zone in MyBrandtrack
When creating a new zone in MyBrandtrack, you can choose whether the zone will use Brandtrack Player App or a Brandtrack Box. If you select Box, the system will ask for the network configuration so the device can connect correctly when you receive it.
Depending on the type of connection you will use, you will need to provide the following information:
- Ethernet cable (DHCP): no additional information needed. The Box connects automatically.
- WiFi: network name (SSID) and password.
- Static IP: IP address, subnet mask, gateway, and DNS.
It is important to fill in this information correctly. If the network configuration changes after the shipment, contact support at support@brandtrack.fm so we can help you.
You can learn how to create a zone in the following article: How to create a zone in MyBrandtrack.
Option 2: Contact support by email
You can also request a Box by writing to support@brandtrack.fm. To process the shipment, we need you to include the following information:
- Delivery address.
- Postal code.
- Recipient details: name, email address, and phone number.
- Availability to receive the package.
- Box connection type:
- Ethernet cable (DHCP): no additional information needed.
- WiFi: network name and password.
- Static IP: IP address, subnet mask, gateway, and DNS.
Shipment tracking
Once shipped, you will receive an email from support@brandtrack.fm with the subject "Your order has been shipped" that includes the DHL tracking number to track your shipment in real time.
If you did not receive the email, check your spam folder or write to us at support@brandtrack.fm.
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